Along with guest Kevin Ezzell, Jamie and Mickey walk through the scrappy transcript evaluation processes (including workarounds and final solutions) that have been put into practice in the CRM ecosystem.
CRM Implementation takes all shapes & sizes - sometimes, if you have a long enough tenure in the higher ed industry, you get the lucky ADDED BONUS of implementing more than one (make sure you pick up on my dripping sarcasm here :)
This episode includes an interview with Kevin Ezzell, the MBA program director at Lehigh University. Kevin has implemented an early version of Target X’s Salesforce CRM, Slate, and now yet another instance of Salesforce. Along the way he has picked up a lot of build skills and has solved a LOT of internal roadblocks.
Put on your back-end programming hat, grab a cup of coffee and stroll with Mickey, Jamie and Kevin as they walk through the scrappy transcript evaluation processes (including workarounds and final solutions) that have been put into practice in the CRM ecosystem.
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